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Store Policys

Terms / conditions

Terms & Conditions
RIGHT OF REFUSAL

SHC reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in the termination of service. We reserve the right to define inappropriate conduct or language.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

INSPECTION

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

PAYMENT

Payment can be made by any of the following methods: Visa, MasterCard, Delta. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder's address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sherron Holder-Culver , we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

LEGALLY BINDING CONTRACT Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

CANCELLATION

RIGHT Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section.

Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services department at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to: Customer Services, Sherron Holder-Culver, 3 Jubilee Place London SW3 3TD Your statutory rights are not affected.

RETURNS

The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post. Sherron Holder-Culver hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition.

We will consider the condition of the goods being returned when making a refund. Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling us on the following number 07860 383925 and we will provide you with a Returns Authorisation Number (RAN).

Please provide full details of the customer order number and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods. Return the parcel by RECORDED DELIVERY to the following address: Sherron Holder-Culver 3, Jubilee Place London SW3 3TD Sherron Holder-Culver cannot be held responsible for returned goods that do not reach our Returns Department.

Delivery and shipping

DELIVERY AND RISK

 a. Any time or date stated for delivery is an estimate only. The Company makes every effort to despatch goods on time but does not accept liability for failure to deliver within the stated time.

b. Delivery of the goods shall be made to the Customer at the address specified to the Company and the risk in respect of all goods shall pass to the Customer at the time of delivery (save as provided in (c) below). Notwithstanding such delivery, the property in and title to the goods shall not pass to the Customer except as provided in Condition 7.

c. In the case of sales within the U.K., unless otherwise agreed in writing, the Company shall on behalf of the Customer arrange for the carriage of the goods and the carrier selected by the Company shall be deemed to be the agent of the Customer. Special notice is directed to the fact that in accordance with the provisions of Section 32 of the Sale of Goods Act 1979 delivery to the carrier will, in such circumstances constitute delivery to the Customer. The Company shall for the purposes of Section 32(2) of the Sale of Goods Act 1979 be deemed to have the Customer’s authority to make such contract with the carrier which the Company considers reasonable.

d. Without prejudice to the generality of (c) above and (e) below and without any admission of liability or responsibility for carriage of the goods below: i. the Company in its absolute discretion may consider a claim for damage or pilferage in transit if both the Company and the carrier are both notified in writing on the date of receipt of the goods but in no circumstances will the Company consider a claim where an unqualified receipt for the goods has been given; ii. if the goods are not received by the Customer within 14 days of the date of the invoice, the Customer must immediately notify the Company in writing of such non-receipt. If the Customer does not so notify the Company in such circumstances the Customer shall pay the whole of the invoice price to the Company, whether or not the goods are ever received by the Customer.

e. Arrangements in respect of delivery and risk in the case of sale outside the U.K. shall be as agreed between the Company and the Customer on the relevant occasion but shall unless otherwise agreed in writing be deemed to be ex works of the Company as defined in the relevant edition of Incoterms.

f. If the Customer cannot accept delivery, the Company may at its option (i) store and insure the goods at the Customer’s expense and risk or (ii) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.

g. The Company uses a courier to deliver goods to the Customer and if the courier does not deliver successfully to the Customer on two occasions because the courier reports that the Customer was not present at the premises to sign for the delivery the Company reserves the right to automatically charge the Customer the cost of re-delivery that is liable to the Company from the courier. The notification of door colour or other description of the Customer's delivery address premises by the courier company is deemed to be proof that the courier has attempted to deliver to the Customer and the Company reserves the right to consider this a failed delivery attempt. The Company also reserves the right to charge the Customer the charge from the courier company for any re-directions to an alternative delivery address.

Cancellations

CANCELLATION RIGHT

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.

You can submit your cancellation notice by email to our Customer Services department at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to: Customer Services, Sherron Holder-Culver 3, Jubilee Place London SW3 3TD

Your statutory rights are not affected.

Payments

PAYMENT

Worldpay Payments Processing

Payment can be made by any of the following methods: Visa and MasterCard. Payment will be debited and cleared from your account at the point at which your order is acknowledged.

Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder's address must match the information held by the issuing authority.

If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sherron Holder-Culver , we will not be liable for any delay or non-delivery of merchandise.

Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

 

Returns

The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post. Sherron Holder-Culver hopes that you will be delighted with your order.

However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling us on the following number 07860 383925 and we will provide you with a Returns Authorisation Number (RAN).

Please provide full details of the customer order number and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods. Return the parcel by RECORDED DELIVERY to the following address: Sherron Holder-Culver 3, Jubilee Place London SW3 3TD

Sherron Holder-Culver cannot be held responsible for returned goods that do not reach our Returns Department.

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